"That's the Way We've Always Done It"

I think there is no other string of words put together that incites more frustration in the work environment. When someone is questioned as to why we do something a specific way and they respond, "That's the way we've always done it," it immediately invokes a few presuppositions in my mind. The person being questioned either: 1) Could care less about helping others learn and gain understanding; 2) Hasn't got a clue why it is done that way (and are unwilling to admit it); 3) Is so closed-minded they are unwilling to accept there may be a better, easier or at least equal way of doing it; or 4) Feels threatened if someone else "knows" as much as them — fearing for their job, status or whatever (the only reason one should have those fears is if they sit on their laurels and have stopped learning and pursuing excellence).

All three of these attitudes frustrate me. For one, that's just how I am wired. In my own self-analysis, I feel like I am very open to accomplishing the same goal, but in different ways, understanding the phrase "more than one way to skin a cat."  As well, I feel like I have an understanding of "why" we do the things we do. Again, this comes from my personality, but I cannot stand to be in an environment where I don't understand what is going on and I guess in my "sunshine and daisies" world, think everyone else feels the same way.

Sorry to vent a little here, but when I see the attitude and approach in the cath lab of just "putting in my time," it becomes very disheartening.  I learned many years ago as an educator that you can't "force" people to learn and honestly, I never understood why one would even try or have to.

Can we try as a profession to pursue excellence? Can we all promise to never answer a co-worker again with "that's the way we've always done it"? Even if you have been in the lab for 20 years…the answer, "I don't know, but let's find out" is OK. I've been around for 15 years and just realized I had the inflation times for cutting balloons wrong. I had always thought it was 1 second per atmosphere, not 5 seconds. I don't believe in the phrase "Knowledge equals power" and tend much more to believe that "Knowledge puffs up." Knowledge, if we let it, can make us arrogant, conceited, and, well, just not likable. Can we strive to help our co-workers in understanding why we do what we do and how things are done? 

When I say more than one way to do something, in no way am I sacrificing quality or excellence. Whether you flush the transducer on the table or off the table, does it matter?  Whether you have 5cc of contrast in your inflation device or 7cc, does it really matter? Will not either quantity fulfill the requirements to properly prep and inflate a balloon? There is value in "training" someone "one" way to do something in order to speed the orientation process, but as we continue to learn and grow in our field, we may find "easier", "more efficient" or even "preferred" ways of doing things. I set up my table differently than others. Is that OK? I chart things a little differently that others. Is that OK? 

I realize I am almost "OCD" in doing things the "right" way and it infuriates me when others "just get it done" and throw out excellence. I am this way to even the frustration of my wife.  I'm an instruction reader, so even how you load the dishwasher can be a compulsion for me. I know I have issues. I guess I'm asking others, for the maintenance of excellence in our profession, to realize your own "issues," and help out others in learning even the simplest and most minute details of the cath lab. Even if it seems remedial to you, will you take the time and help others understand and not hold on to "your" way of doing it with a clenched fist? Guard the outcome or goal with passion, but the process not so much.

Thanks for letting me vent. I'll step down from my soap box now.
 

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Anonymoussays: April 16.2010 at 11:20 am

I couldn't agree more. I have worked in the cath lab environment for almost 40 years and I have seen a shift in values and culture that is disturbing. Change should be expected and welcomed, after all we work in a field that has seen dramatic changes in technology over the years. The goal is and always has been excellence and processes need to change and improve to support that goal.
Thank you for venting.
Joanne Colley,CVT
Cath Lab Supervisor

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Anonymoussays: April 16.2010 at 11:20 am

Thanks for posting this Jon. I wish more people had the keep your eyes open attitude instead of head down

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Anonymoussays: April 16.2010 at 17:32 pm

I couldn't agree wtih you more. The lab in which I am currently employed is a stickler for "how we do it." Although I have a wide and varied background in cath lab and critical care, my input has been consistently disregarded and belittled. In the decade I have worked in the cath lab, this is the first where I feel this is just my job. I have carefully considered my delivery approach, sensitivity to other worker's habits and comfort zones, and opportune moments to discuss potential alternatives. This has been unsuccessful. These comments are rather petty, and extend from how I set my scrub table, to my preference of keeping the defibrillator on during cases. So for now, I just work here, keep my mouth shut, and try to do my job. Sad, but true.

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Anonymoussays: April 16.2010 at 17:43 pm

Jon
Bravo! I 100% agree with you
In my 37 year career I have run into this when every other word for the long time employees that feel entitled because they have been there for 20 years or more , is "that's the way we have always done it" If that were the case we would still be developing film in the Jamison processor and viewing it on a Vanguard a and not doing interventions and peripherals in the labs . If one does not progress they will go the way of a the dinosaurs.
We all need to audit what we do and see how we can improve it and make it more efficient.
Age does not make one old or young its acceptance of change and growth that keeps us young and agile. Putting ones head in the sand and trying to avoid change is what makes us old and into a dinosaur and we do not have time to wait for it to become fossil fuel!.
We are about to embank on a new and very different journey with health care reform where outcomes cost and complications will all count in our survival and if we do not figure out how to change our hospitals will become like the Greek and Roman buildings , a place for people to look at the way their ancestors treated patients.
georgann Bruski

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Anonymoussays: April 16.2010 at 19:12 pm

I remember our first lab Jon. I had to go away and learn because noone would teach me. I returned with alot more knowledge and a realization that they didn't know the "why" and instead of rubbing it in I asked if they would like me to teach them. That is how I became an educator. Seems so long ago. I agree with your statements. I think you need to expose yourself to different environments to get a better understanding. I have now worked in over 15 cathlabs and noone does it the "right way" because it doesn't exist. Medicine is as much art as it is science and thus very open to interpretation.

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Anonymoussays: April 16.2010 at 19:36 pm

Thank you for your perspective. I agree with you 100%.
R. Main, M.D.

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Anonymoussays: April 17.2010 at 12:16 pm

Good read Jon. Another similar experience is hearing "thats how we did it at so-and-so hospital" without offering a reason why. I'm with you in allowing others to offer their techniques, as long as it is always attached with a reason. Thanks for the article. Dan

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Anonymoussays: April 26.2010 at 16:39 pm

Great Article John, I agree totally,

Sometimes I just what to take individuals that are “Set in their ways”, out to the wood shed for a beating! I have to wonder John if brainstorming, innovation, inspiration, insight or just a plain old great suggestion, can exists in today’s Cath Labs. Ideas for better performance, service or even a good old fashioned Staff Meeting is far and few between where I work. I always have a hard time selling new and innovative ideas here in my lab that’s for sure…..I’m not giving up though…I’m not giving up!

SLC UT

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Anonymoussays: April 28.2010 at 15:04 pm

People who are constanting bucking the system end up reverting to "the way we've always done it" after they figure out there's a reason for it. When the new way blows up in their face.

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Anonymoussays: May 2.2010 at 00:47 am

Excellent dialogue on excellence!
Joanne Colley, CVT is amongst the CCL personnel who "practice what they preach " and, is the first to share the "why" we do things. Keep up the good work Joanne.
Good reading, Jon.
Susan S. RN, RCIS
Orange County, CA

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